Benefits of IIP
Publication
Royal Zoological Society of Scotland
1st Nov 2007
“Investors in People has provided the Society with a clear focus and framework for involving our staff in all aspects of what we do and therefore enabling them to develop their skills to the maximum. I am delighted with how it has helped us.”
David Windmill - Chief Executive
Size: 200 staff increasing to 300 in high season
Sector: Charity
Location: Edinburgh Zoo, Edinburgh and the Highland Wildlife Park, Aviemore
Status: Recognised since 1998
Impact of Investors in People
One example of an important indicator of impact on the business is increased levels of customer satisfaction. Visitor surveys over 5 years show 9 out of 10 visitors have a positive experience of our staff, negative impact is less than 1% and those not noticing our staff are halved – this shows the effect of good people management, including customer care training for all staff, on better performance.
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